Refund policy

Refund Policy

At Petzible, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we’re here to help..

Refunds  
You have the right to request a return within 30 days of receiving your order.
We accept returns of both defective and non-defective items.
To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

Please note that certain products cannot be returned, including:

• Items of personal use (such as pet hygiene or grooming products).
• Perishable goods (such as food or treats).
• Sale or promotional items (unless defective or damaged).
• For hygiene and safety reasons, consumable and topical pet care products (such as supplements, calming treats, dental chews, creams, sprays, or balms) cannot be returned if opened or used. Returns are only accepted if the product remains sealed, unused, and in its original packaging. Please note that these products are intended for general pet wellbeing and do not replace professional veterinary advice. Results may vary depending on the individual pet.

Exchanges 
We accept exchanges for defective and non-defective products. If you need an exchange, please contact us at support@petzible.com.

Return Shipping
Returns are made by mail, and a free return label is included in the package.
There are no restocking fees.
Refunds are processed within 14 days after we receive the returned item.

How to Request a Return
To initiate a return, please email us at support@petzible.com with your:

• Order number
• Item(s) you wish to return
• Reason for return

Our support team will guide you through the process.