Shipping Times  
Orders are processed within 1–3 business days. Delivery times to the UK typically range between 7–15 business days depending on your location and product availability.

Tracking  
All orders include a tracking number, which will be sent to you via email once your order is shipped.

Shipping Fees  
We offer standard shipping across the UK. Shipping fees are calculated at checkout unless stated otherwise.

International Shipping
At this time, we primarily ship within the UK. If you're located outside the UK, please contact us for availability.

Delays  
Delays may occur due to customs, weather, or carrier issues. We appreciate your patience and understanding.

For any questions regarding your shipment, please contact us at support@petzible.com.

Returns  
You may request a return within 14 days of receiving your item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Refunds  
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within 5–10 business days.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@petzible.com.

Shipping costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective product).

To initiate a return, please contact us at support@petzible.com with your order number and reason for return.